blogging, speaking & teaching


  • 2017 September. UXSTRAT. Data & the Persona; An Organizational Romance. Keynote Speaker.


speaking: selected keynotes & presentations

  • 2016 EnterpriseUX. An Organizational Story: Salesforce Lightning Design System. Keynote Speaker.
  • 2012. Innovation Centrum Curaçao.  Generating innovative businesses through an innovative environment. Willemstad, Curaçao, 20 September. Keynote Speaker.
  • 2010. Berkman Center for Internet & Society at Harvard University. The Tension between User-centered Design and e-Government. 27 July. Invited Speaker
  • 2009. Participating in a Mediated World KNAW (Royal Netherlands Academy of Arts & Sciences). The Tension between User-centered Design and e-Government, Amsterdam, Netherlands. 27 November. Invited Speaker.
  • 2007. World Usability Day, Prague, Czech Republic. What Does It Mean to Know Users? 8 November. Keynote Presenter.


IT University of Copenhagen, Denmark (2010-2013)
  • Innovation, Concept Development & Project Management, Digital Design & Communication Programme (Master Level)
University of Twente, Netherlands (2009-2011)
  • Communication Science, Communication Studies Programme (Pre-Master Level)
  • New Media & Communication, Communication Studies Programme (Bachelor Level)
  • Living in a Digital World, Communication Studies Programme (Master Level)
  • Academic Writing in English, Communication Studies Programme (Pre-Master Level)
  • Interface & Interaction Design, Communication Studies Programme (Master Level)
University of California at Berkeley, USA (2006-7)
  • Sociology of Consumption, Sociology Department (Bachelor Level)